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Return Policy
Please review our full return policy here
Product Issues
Were sorry you're not happy with your product, no matter the reason we would like the opportunity to make it right, you can contact us here.
Returns
Eligible items can usually be returned 14 days following delivery. If you would like to request a return, please Log In to your account at https://app.solutions-awotao.com/custacct
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You can track your order here.
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Please look over the instruction manual provided with your product for proper care, handling, and use.
Please be careful to follow the manufacturers directions.
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If you need help with your Amazon order, please visit the support center on Amazon.com for assistance. We can not offer guidance or support for orders placed through Amazon.
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Due to our wide selection of products, shipping origins, weather, and U.S Customs; shipping times can vary. Please know we aim to get your items to you as quickly as possible.
For more information on shipping and delivery times, click here.
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We accept Visa, Mastercard, American Express, and many others. You can view all the accepted payment methods at checkout, or feel free to Contact Us.
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We always encourage people to participate and comment on our blog. Click Here to sign in or register.
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Please allow a couple of extra days from the ETA shown on tracking, orders can be delayed in transit for a variety of reasons.
If you have waited 1 month or more, and would like to submit a Refund Request, please reach out to us.
Most orders on AWOTao come with tracking, check your inbox to see if tracking was included with your order. Track your order
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We hope you will reconsider, but if you are sure please go to the bottom of our email and click the unsubscribe link.
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AWOTao uses Printful for our T-shirts, Mugs, and other custom printed items. We encourage customers to view Printful’s Help section for clarification on sizing.